Customer service is a core component of user experience and an important element in making patrons feel welcomed and valued within our libraries. At the University of Maryland Libraries, we took on the challenging task of creating a customer service training curriculum for all staff working at public service points and offering a digital badge for…

First implemented in 1987, Success for All (SFA) is one of the best-known and most thoroughly evaluated school reform models. It combines three basic elements: (1) Reading instruction that emphasizes phonics for beginning readers and comprehension for students at all levels, and that is characterized by a highly structured curriculum, an emphasis…

To what extent do local governments use vocational education and training as a staff retention strategy? Human resources personnel from a selection of councils around Australia believed that a lack of career development or training opportunities might cause an employee to leave their organisation. They had some reservations about the quality and…

Instructional strategies aimed at improving achievement of low performing student subgroups in need of support were selected by the District Improvement Advisory Committee, so that WCPSS could exit District Improvement status. Impact of each initiative, which often included teacher training and coaching is examined in this implementation report.…

When the modern U.S. environmental movement began in the 1970s, it relied largely on regulation to reduce negative environmental impacts. Companies responded by creating centers of environmental expertise within their organizations. The major focus of a second wave of corporate environmentalism, which began during the late 1980s, was on…

Historically, states in the northeast region have differed considerably from neighboring states in the percentage of their special education student population served in different educational environments. Placement data indicate the degree to which students with disabilities are placed in the least restrictive environment (LRE) along the…

A study determined what trainers considered to be the most frequent problems they faced as beginners delivering training to adult learners. Experts were then asked to respond to these problems with solutions they found to be effective. A literature review was conducted that focused on two distinct elements: the human learning principles and needs…

This document was produced by the author(s) based on their research for the report "Cross- Cultural Training and Workplace Performance" (ED503402). It contains the following materials related to the report: (1) Primary approach letters; (2) Tests for statistical significance; (3) Survey of current cross-cultural training practice; (4)…

The aim of this study was to test the hypothesis that the different teacher groups of the Finnish comprehensive school differ from one another in their pedagogical thinking and practices. The authors of this article have conducted teacher in-service-training on integrated curriculum using new educational technology (interactive video and a…

This practicum was designed to integrate a module on classroom management into a university student-teaching program. The primary goal was to assist student teachers in increasing the teaching and learning time in their elementary school classrooms through prevention of inappropriate behavior. Through the use of specific skills, the student…

The large number of teachers not using computers in the classroom for administrative or instructional purposes was addressed by the implementation of a computer inservice workshop. The program described in this report was aimed at 18 teachers in a junior high school who reported that they did not feel comfortable using computers, or did not know…

In 1981, a project was undertaken by Wisconsin's Vocational Technical and Adult Education (VTAE) District 1 to determine the training and development needs of new small businesses and to establish vocational education linkages between Comprehensive Employment and Training Act (CETA) programs and these businesses. The project involved: (1) a survey…

Describes a survey of library users at Hofstra University that was conducted to determine how well end-user search services satisfy information needs and the extent to which users apply concepts and techniques emphasized in the training program. The impact of thesaurus use is examined and modifications in training are recommended. (four…

This document provides data from the new Workplace and Employee Survey (WES) conducted by Statistics Canada with the support of Human Resources Development Canada. The survey consists of two components: (1) a workplace survey on the adoption of technologies, organizational change, training and other human resource practices, business strategies,…

Formally stating and assessing student learning outcomes (SLOs) is a new focus for California community colleges required by the 2002 Accreditation Standards. This paper, the first in a series, explores one aspect of this sea change across the state: the emergence of a new group of faculty leaders, Student Learning Outcomes and Assessment…