Sometimes users need to be asked if they need help. This is difficult with online users, because in-person cues cannot be used to engage when the users need assistance. Proactive chat widgets help to solve this problem as the chat box slides out onto the screen and prompts the user for help. The need for the proactive chat widget was also seen as…

A survey was conducted of school media centers throughout the United States to determine: (1) how computers are being utilized by these centers, (2) the levels of satisfaction with present services, and (3) whether or not the services being provided by the computer are cost effective. Responses to survey forms returned by 20 school districts and…

This Carnegie-Mellon University Libraries study compared the effectiveness of two methods of current awareness service: computerized updates and the distribution of the tables of contents of journals. In particular it compared the timeliness and availability of articles in-house with the greater coverage but longer time lag (and possible lower…