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Smith, Roy L.; McCarthy, Marilyn Bartlett – 1982
Research has shown that: (1) Physiological and psychological aspects of stress and burnout are equated with emotional exhaustion and (2) Individual responses to relationships and the working environment are based, to a large extent, upon the individual's expectations. A model was developed that accounts for individual perceptions of reasonable…
Descriptors: Arousal Patterns, Collective Bargaining, Coping, Expectation
