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Direct linkIppoliti, Cinthya – Public Services Quarterly, 2014
Customer service is a core component of user experience and an important element in making patrons feel welcomed and valued within our libraries. At the University of Maryland Libraries, we took on the challenging task of creating a customer service training curriculum for all staff working at public service points and offering a digital badge for…
Descriptors: Academic Libraries, Staff Development, Curriculum Development, Library Services
Download full textElliott, Marquita; Rhoades, Nicole; Jackson, Christina M.; Mandernach, B. Jean – Journal of Educators Online, 2015
The increasing prevalence of online courses mandates an examination of the similarities--and differences--in the faculty training and development needs of those teaching online. With institutions facing increasingly limited resources, there is a need to prioritize faculty development initiatives that will encourage faculty participation. An…
Descriptors: Faculty Development, Educational Needs, Online Courses, Electronic Learning
Bartram, Sharon; Gibson, Brenda – 1994
Designed as a practical tool for trainers, this manual contains 22 instruments and documents for gathering and processing information about training and development issues within an organization. Part one of the two-part manual examines the process of identifying and analyzing training needs. It reviews the different types of information the…
Descriptors: Adult Education, Check Lists, Educational Needs, Evaluation Methods
Salinger, Ruth; Roberts, Cynthia – 1984
The purpose of this publication on agency training evaluation practices is to share approaches used by federal agencies to assess needs and measure training effectiveness. Emphasis is placed on the process of evaluation. Names of the agencies and highlights of the examples used by each follow: (1) Plant Protection and Quarantine (Department of…
Descriptors: Case Studies, Data Collection, Evaluation Methods, Evaluation Utilization
Salinger, Ruth; Bartlett, Joan – 1983
The purpose of this document is to share various approaches used by federal agencies to assess needs and measure training effectiveness. The emphasis in the descriptions is on the evaluation process rather than on the results. One program was evaluated by employing return-on-investment (ROI) data and using volunteer line personnel who conducted…
Descriptors: Case Studies, Data Collection, Evaluation Methods, Evaluation Utilization
Crew, Edith; Easton, Peter – 1990
Though increasing attention has been focused on overcoming basic and functional illiteracy, little attention has been paid to adult literacy educators' professional development. A study identified the education and training needs of Florida's literacy leadership. Instructor and administrator surveys were sent to all agencies receiving funding from…
Descriptors: Adult Basic Education, Adult Education, Adult Educators, Adult Literacy
Pima Community Coll., Tucson, AZ. Office of Research and Planning. – 1993
In an effort to inform the program and services review, develop new instructional programs, and assist marketing efforts at Pima Community College (PCC), in Arizona, a survey was conducted in fall 1992 of Pima County employers' training needs, employment needs, and opinions about PCC. Questionnaires were mailed to a random sample of 759 local…
Descriptors: Communication Skills, Community Colleges, Community Surveys, Employer Attitudes
Hall, Mary Ann – 1991
Additional training needs desired by the electrical skilled personnel of the metal casting industry were the focus of a study. A questionnaire was distributed to electricians and electrical engineers employed in 39 foundries in over 20 states. Of the 150 surveys, 63 responded for a 42 percent return. The questionnaire was divided into three…
Descriptors: Educational Background, Educational Needs, Electrical Occupations, Financial Support
McLean, Gary N.; Arney, Barbara S. – 1990
Materials are provided from a 3-week workshop with 18 participants that was designed to prepare competent Pakistani trainers of trainers. The final report describes the Advanced Trainers Development Workshop (ATDW) design, development of participant and instructor manuals, participant selection and self-assessments, and participant presentations.…
Descriptors: Adult Education, Adult Educators, Decision Making, Group Dynamics
Dick, Marlene A.; And Others – 1988
This project was designed to identify effective parent/professional collaborative training strategies related to transition. Following a review of the literature on collaborative efforts, methodology is presented for a survey of 36 programs. The survey addressed four key areas: elements related to the type and level of training, demographic…
Descriptors: Cooperative Planning, Coordination, Disabilities, Education Work Relationship
Peer reviewedGherman, Paul M., Ed.; Painter, Frances O., Ed. – Journal of Library Administration, 1990
Eight articles discuss issues and strategies related to library personnel training necessitated by new technologies. Areas discussed include vendor training; aligning library planning, resources, and commitment to integrated library system staff training; training for public services; instructor-led versus computer-based training; leadership…
Descriptors: Computer Assisted Instruction, Integrated Library Systems, Leadership Training, Library Automation
Stoehr, Keith W.; Banerdt, Jack – 1983
In 1982, a study was conducted to obtain information from businesses, industries, and agencies in Walworth County that would assist Gateway Technical Institute (GTI) in providing programs and services to meet employers' manpower needs. Surveys were administered to 133 businesses and industries, requesting information on the firms' characteristics,…
Descriptors: College Role, Community Surveys, Employer Attitudes, Industrial Training
Marlette, Julianne M. – 1981
In 1981, a project was undertaken by Wisconsin's Vocational Technical and Adult Education (VTAE) District 1 to determine the training and development needs of new small businesses and to establish vocational education linkages between Comprehensive Employment and Training Act (CETA) programs and these businesses. The project involved: (1) a survey…
Descriptors: Curriculum Development, Education Work Relationship, Employer Attitudes, Employment Programs
Olson, Christine; Azin-Manley, Mariam – 1998
This report discusses the outcomes of a review of the Wyoming Department of Education's Comprehensive System of Personnel Development (CSPD) in meeting the professional development needs of special education. There were two phases of the 1997-1998 CSPD needs assessment process. Phase One consisted of telephone interviews with both regular (n=26)…
Descriptors: Behavior Disorders, Disabilities, Elementary Secondary Education, Emotional Disturbances
Every, Anne; Young, Metta – 2002
The issues of language, literacy, and numeracy (LL&N) in Aboriginal health worker (AHW) training in Australia were explored to determine how these issues interrelate, overlap, and influence the types of literacy practices required in indigenous contexts. Data were collected through two workshops and formal and informal discussions with a…
Descriptors: Aboriginal Australians, Academic Standards, Adult Basic Education, Adult Educators
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