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Peer reviewedOlson, Linda M. – Journal of Academic Librarianship, 1984
Model for evaluation of library reference services examines four elements of reference process: librarians' performance on requests for factual information; knowledge of library policies, procedures, or services; provision of bibliographical instruction; and performance of interviewing techniques. Reference service questionnaire, criteria for…
Descriptors: Academic Libraries, Higher Education, Librarians, Library Instruction
