For several years, we used Intel's flash-based game "IT Manager 3: Unseen Forces" as an experiential learning tool, where students had to act as a manager making real-time prioritization decisions about repairing computer problems, training and upgrading systems with better technologies as well as managing increasing numbers of technical…

Undergraduate students often have difficulty understanding the way in which data moves across a TCP/IP network, such as the Internet. From the initial data request, to larger files being packetized and transmitted via multiple routes, the students can become lost in the details. These are important concepts for both introductory Management…