This essay reviews the functions of the Tanzanian National Central Library (NCL) and evaluates the activities performed and services provided by the NCL in light of the definitions of national library functions established by UNESCO and by K. W. Humphreys, Librarian of the University of Birmingham. The relationship between the NCL and the…

A descriptive study was conducted employing questionnaires distributed to users and staff members. The adequacy of informational and instructional staff performances, their attitude toward patrons, and the relative proportions of reference and nonreference questions were explored. It was recommended to the staff that methods of performance…

This report presents the results of a study of the Extended Campus Library Services program at Western Kentucky University (WKU), which was conducted by a committee appointed by the Director of University Libraries. A description of the program's goals and objectives is followed by a review of the extended campus programs in relation to similar…

The learning resources programs analyzed in this report include the library, audiovisual, television, and production services of 15 Massachusetts community colleges. The study is based on a questionnaire/checklist developed from the 1972 Association of College and Research Libraries (ACRL) guidelines for 2-year college learning resources programs…

Describes process by which reference service standards were developed at a university medical library and their impact on the evaluation of work of librarians. Highlights include establishment of preliminary criteria, literature review, reference service standards, performance evaluation, peer review, and staff development. Checklist of reference…

The diagnostic instrument SERVQUAL has been developed to measure customer expectations and perceptions of service. This article describes a study that investigated how applicable SERVQUAL is to academic libraries and how influential the study's findings might be in changing concepts of the management of academic library services. Two SERVQUAL…

During the summer of 1981, 15 state-supported institutional libraries in Nebraska completed self-evaluation forms on their library operations, constituents, and collections. Institutions included were adult correctional facilities, youth facilities, mental health/mental retardation facilities, and veterans' homes. It was found that institutions…

In November 1988 the Association of Research Libraries (ARL) mailed a survey to 59 of its university library members asking about their fee-based services and the impact of these services on other library development efforts. Overall, 79% of the respondents have fee-based services. In some cases, fees are applied to all users regardless of their…

Designed to aid school districts to plan and develop library media programs and to evaluate existing programs in Oklahoma, these guidelines are organized along the four essential components of library media programs: facilities, materials and equipment, personnel, and services. The section on facilities explores the relationship of functions to…

Outlines New York State's plan for all libraries to provide electronic services to their users by the use of computer and telecommunications technology. Recommendations of the initiative's organizing committee focus on: services and funding; equity and ease of access; profession and education; partnerships; standards and protocols; collection…

The need for new standards has arisen in Florida public libraries as a result of the library profession's shift from quantitative, input-based standards to qualitative, output-based standards to measure library performance and excellence. The standards in this document were developed after over 100 participants identified subjects to be addressed…

Presents nine standards and indicators that can be used to evaluate library resource programs. The first three reflect the primary roles of teacher-librarians (i.e., information specialist, instructional consultant, and teacher); the next five represent instructional and management concerns and processes used to implement such programs; and…

Designed to help library media personnel analyze their local programs to identify strengths and weaknesses and then to progress toward specific goals, these recommended standards address all aspects of library media service within Illinois schools. Standards are included for three phases of development representing increasing growth and…

In compliance with legislation enacted by New York State in 1981, a manual of recommendations and standards for hospital libraries was developed (1) to assist in assessment of the quality of hospital library services; (2) to enable measurement of the improvement in individual institutions; and (3) to be used as criteria in the administration of…

This resource guide is designed to assist local schools in South Dakota to evaluate and improve their library media programs. The information provided is non-regulatory in nature (with the exception of information from the "Administrative Rules of South Dakota"), and represents a foundation for building a quality library media program.…