Traditionally, archivists have been involved mainly in the intellectual preservation of library materials and the selection, appraisal, processing, and cataloging of library collections. Due to the relatively short (approximately 50 years) stability of the paper commonly used for printed and written documents since the mid-nineteenth century, the…

Academic libraries in Ohio were surveyed to determine the existence and content of training in customer service offered to library employees in the circulation and reference departments. Surveys were mailed to 127 libraries, and achieved a return rate of 68% (n=87). The survey contained questions about customer service training for both new and…