University education must respond to social demands and adapt to the needs of students in the teaching-learning process. This article reports on a study that focuses on how a teaching proposal based on the flipped classroom has an impact on grammar learning and on the development of oral skills at tertiary education. The main objectives of this…

This study examined power through social relations between entities in the implementation of intercultural communicative competence (ICC) in an environment where English is spoken as a foreign language. The examination involved analysing the discourse of two foreign English teachers. Specifically, subject positioning of entities, made apparent…

Customer service is a core component of user experience and an important element in making patrons feel welcomed and valued within our libraries. At the University of Maryland Libraries, we took on the challenging task of creating a customer service training curriculum for all staff working at public service points and offering a digital badge for…

This module is part of a training program for foster parents and foster care workers offered at Colorado State University. The module's learning objectives are for trainees to: (1) explore aspects of individual empowerment; (2) understand the role of family democracy in fostering empowerment in families; and (3) learn to use people-oriented skills…