A joint project of the University of Pittsburgh Library System and the School of Library and Information Science investigated the need for a rapid document delivery service within the University Library System (ULS). Two instruments were designed to answer questions about library patrons' uses of bibliographic citations retrieved in online…

Provides a composite picture of interlibrary loan policies of 832 academic, special, and public libraries published in American Library Association's second edition of "Interlibrary Loan Policies Directory" (1984). Loan policies for books, periodicals, microforms, dissertations, theses, government documents, audiovisual materials, and…

Three colleges in the state of Washington--Gonzaga College (Crosby Library), Whitworth College, and Eastern Washington University--received grants from the Fred Meyer Charitable Trust and the Library Services and Construction Act to facilitate coordinated collection development in the areas of education and business/economics, so that their…

Describes the assessment plan developed for the interlibrary loan department at Central Missouri State University library. Highlights include the need for assessment of interlibrary loan services; client satisfaction; internal peer review; and library services operations review. Questionnaires and surveys are appended. (LRW)

A survey of interlibrary loan (ILL) staffing levels in Michigan academic libraries was conducted in 1994 to examine the relationship between ILL transaction volume and staffing patterns. Results show that departments with the largest volume needed additional staff; inadequate staffing levels caused blurring of job descriptions; and that ILL staff…

The kit on electronic mail (EM) contains results of a January 1984 Systems and Procedures Exchange Center (SPEC) survey on current and planned uses of EM within the Association of Research Libraries (ARL). Questionnaires were distributed to all 117 member institutions. Of the 69% who responded (81), 43% (35) indicated that they now use EM in their…

From January 1980 through December 1982 the Illinois Valley Library System (IVLS) and 33 of its participating libraries conducted an experimental project to test the costs and benefits of OCLC use in small and medium-sized libraries. A series of 8 reports on the project have been produced, and the tables from the first report, which give…

Compiled from responses to a questionnaire by the 98 academic research library members and 12 nonuniversity members of the Association of Research Libraries, these 1978-79 statistics provide data on their collections, interlibrary loan programs, expenditures, microform holdings, and personnel, as well as university enrollments and doctoral…

The purpose of this study is to provide data for making decisions on whether to buy or borrow research materials and whether to use fee-based suppliers or interlibrary loan for obtaining photocopied materials. The study is based on 1991 information collected in a survey of 76 U.S. and Canadian research libraries. The cost per transaction is broken…

In November 1984, surveys were mailed to the 215 interlibrary loan coordinators of OHIONET institutions asking them to participate in a study of interlibrary loan (ILL) photocopying practices and procedures. Questionnaires were returned by 152 coordinators for a response rate of 71%. The study focused on the use of various tools in the selection…

This 1982-83 statistical survey of libraries at four-year colleges and universities, two-year colleges, law libraries and miscellaneous academic institutions in the Pacific Northwest provides relevant data for comparison and inventory purposes. A total of 129 institutions responded to the questionnaire which was administered by the Pacific…

Describes results of a survey of heads of interlibrary loan at Association of Research Libraries (ARL) academic libraries that was conducted in 1988. Highlights include location; personnel organization; staffing patterns, including librarians, nonprofessionals, and student assistants; and services offered, including document delivery and the use…

The 36 tables in this report present summaries of unpublished data gathered in a 1979 survey of college and university libraries which was part of the Higher Education General Information Survey (HEGIS) conducted by the National Center for Education Statistics (NCES). Included are statistics on library book and periodical holdings; materials added…

A dramatic increase in interlibrary loan (ILL) in academic and research libraries in the last five years, combined with a changing office environment, is forcing reassessment of the relationship between the volume and cost of loans to service quality. In the spring of 1988, a survey was sent to 116 member libraries of the Association of Research…

A training manual created by a reference librarian at Kent State University who was responsible for training and supervising graduate library science students for reference work, this handbook is offered as a guide to librarians for developing a training program for preprofessionals or nonprofessionals who work at a library reference desk. The…