This research seeks to find the new trends in virtual reference and online learning by looking at the impact of COVID-19 on academic libraries, and by identifying gaps in professional development for academic librarians, particularly in reference and instruction. Responses from the surveyed academic librarians indicate that many services…

For more than 30 years, Peter Senge's theory of learning organizations has influenced the study of leadership and organizations. Researchers have studied various components of his framework: team cognition and mental models, team learning, shared vision, systems thinking, and personal mastery. But few articles have explored what it looks like in…

Faculty development is a key priority for academic institutions in the United States. Often, centers for teaching and learning lead this work, but increasingly, librarians provide professional development for their teaching faculty colleagues. This study examines academic librarians' leadership of faculty development initiatives at their…

Quantitative literacy is an essential twenty-first century skill that universities are heavily invested in teaching to students. The social sciences play an important role in these efforts because they attract students who might otherwise avoid data and mathematically oriented courses and because they ground quantitative reasoning in political and…

Two research questions guided this study: (1) Is there a gap in customer service quality perception between librarians (service providers) and patrons (service beneficiaries)?; and (2) How do patrons perceive the relational service qualities of librarians who staff the reference desk? Quantitative results based on a Likert scale survey showed no…

There is abundant evidence that schools with strong reading programs have successful students. But building strong reading skills is a complex task, particularly by the time students reach the middle grades. A survey was conducted that involved all Indiana middle grades schools in May 2009. Two types of data analysis were utilized in preparing the…