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Peer reviewedSmith, Karen F. – College and Research Libraries, 1986
Describes how a librarian, assisted by a knowledge engineer, developed a computerized reference assistance system for a separate government documents department. Rationale for the expert system, problems in selecting reference materials and user questions to computerize, and the formulation of a workable human/computer interface are covered. A…
Descriptors: Academic Libraries, Expert Systems, Government Publications, Higher Education
