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Direct linkMungin, Michael – Journal of Library & Information Services In Distance Learning, 2017
In the five years following implementation of a chat reference service at James Madison University (JMU), the service proved very popular but was not closely assessed for quality of service. Using grounded theory and qualitative data analysis techniques, a comprehensive assessment effort was begun in earnest and is in progress. Preliminary results…
Descriptors: Academic Libraries, Reference Services, Synchronous Communication, Transcripts (Written Records)
Meyer, Frauke; Le Fevre, Deidre M.; Robinson, Viviane M. J. – International Journal of Educational Management, 2017
Purpose: The notion of vulnerability underlies relationships of trust. Trust between leaders and staff is needed to solve concerns that hinder equity and excellence in teaching and learning. The purpose of this paper is to examine whether and how leaders show vulnerability by disclosing own possible contributions to concerns they try to resolve.…
Descriptors: Leadership Styles, Organizational Communication, Trust (Psychology), Self Disclosure (Individuals)
Lam, Chris; Hannah, Mark A. – Business and Professional Communication Quarterly, 2016
This article describes a flipped classroom activity that requires students to integrate research and audience analysis. The activity uses Twitter as a data source. In the activity, students identify a sample, collect customer tweets, and analyze the language of the tweets in an effort to construct knowledge about an audience's values, needs, and…
Descriptors: Audience Analysis, Integrated Activities, Class Activities, Transcripts (Written Records)
Download full textRoulston, Kathryn – Australian Association for Research in Education, 2014
Qualitative researchers have for some time followed recommendations to analyze both "how" interview data are generated in addition to "what" is discussed. Yet little has been written about the challenges of representing these sorts of analyses. This paper discusses the challenges of presenting methodological analyses of…
Descriptors: Interviews, Educational Research, Research Methodology, Evaluation Methods
Castro Garcés, Angela Yicely; López Olivera, Silvio Fabián – HOW, 2014
This paper reports on the findings of a research study carried out in the Bachelor of Arts in English program of study at a Colombian university. It aims at identifying the communication strategies used by four pre-service English teachers with A2 and B2 levels of language proficiency and, also, at examining how these communication strategies…
Descriptors: Communication Strategies, Preservice Teachers, Second Language Instruction, English Teachers
Ingels, Steven J.; Pratt, Daniel J.; Wilson, David; Burns, Laura J.; Currivan, Douglas; Rogers, James E.; Hubbard-Bednasz, Sherry – National Center for Education Statistics, 2007
The Data File Documentation reports on the procedures and methodologies employed during the Education Longitudinal Study of 2002 base year, first, and second follow-ups, with special emphasis on the second follow-up (2006). The document is designed to provide guidance for users of the restricted-use data as released in Electronic Codebook (ECB)…
Descriptors: Longitudinal Studies, Research Methodology, High School Students, Data Collection
George, Carole; Bright, Alice; Hurlbert, Terry; Linke, Erika C.; St. Clair, Gloriana; Stein, Joan – Information Research: An International Electronic Journal, 2006
Introduction: This study explored graduate students' information behaviour related to their process of inquiry and scholarly activities. Method: In depth, semi-structured interviews were conducted with one hundred graduate students representing all disciplines and departments from Carnegie Mellon University. Analysis: Working in pairs, we coded…
Descriptors: Graduate Students, Information Seeking, Inquiry, Scholarship
