Customer service is a core component of user experience and an important element in making patrons feel welcomed and valued within our libraries. At the University of Maryland Libraries, we took on the challenging task of creating a customer service training curriculum for all staff working at public service points and offering a digital badge for…

This final report describes activities and accomplishments of SpecialCare Outreach, a program designed to expand inclusive child care options for families of young children with severe disabilities through replication of the SpecialCare model of training while developing linkages for collaboration through interagency planning groups. The…