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Are You Being Served? Designing the Customer Service Curriculum
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Ippoliti, Cinthya – Public Services Quarterly, 2014
Customer service is a core component of user experience and an important element in making patrons feel welcomed and valued within our libraries. At the University of Maryland Libraries, we took on the challenging task of creating a customer service training curriculum for all staff working at public service points and offering a digital badge for…
Descriptors: Academic Libraries, Staff Development, Curriculum Development, Library Services
In-Service Assistive Technology Training to Support People with Intellectual and Developmental Disabilities: A Case Study
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Haynes, Scott – Rehabilitation Research, Policy, and Education, 2013
Assistive technology (AT) benefits many individuals with intellectual and developmental disabilities (IDD). The appropriate application of accommodation solutions, whether they involve the use of AT or not, can be a complex process involving a team of people with various backgrounds. This article describes an in-service AT training program that…
Descriptors: Assistive Technology, Mental Retardation, Developmental Disabilities, Case Studies
Water Distribution System Operation and Maintenance. A Field Study Training Program. Second Edition.
Kerri, Kenneth D.; And Others – 1987
Proper installation, inspection, operation, maintenance, repair and management of water distribution systems have a significant impact on the operation and maintenance cost and effectiveness of the systems. The objective of this manual is to provide water distribution system operators with the knowledge and skills required to operate and maintain…
Descriptors: Course Content, Course Descriptions, Environmental Education, Environmental Standards
Small Water System Operations and Maintenance. A Field Study Training Program. Second Edition.
Kerri, Kenneth D.; And Others – 1987
Proper installation, inspection, operation, maintenance, repair and management of small water systems have a significant impact on the operation and maintenance cost and effectiveness of the systems. The objective of this manual is to provide small water system operators with the knowledge and skills required to operate and maintain these systems…
Descriptors: Course Content, Course Descriptions, Environmental Education, Environmental Standards