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Direct linkIppoliti, Cinthya – Public Services Quarterly, 2014
Customer service is a core component of user experience and an important element in making patrons feel welcomed and valued within our libraries. At the University of Maryland Libraries, we took on the challenging task of creating a customer service training curriculum for all staff working at public service points and offering a digital badge for…
Descriptors: Academic Libraries, Staff Development, Curriculum Development, Library Services
Download full textCalifornia State Univ., Sacramento. School of Engineering. – 1988
The purpose of this water treatment field study training program is to: (1) develop new qualified water treatment plant operators; (2) expand the abilities of existing operators, permitting better service both to employers and public; and (3) prepare operators for civil service and certification examinations (examinations administered by…
Descriptors: Chemical Analysis, Course Content, Drinking Water, Environmental Education
California State Univ., Sacramento. Dept. of Civil Engineering. – 1988
The purpose of this wastewater treatment field study training program is to: (1) develop new qualified wastewater treatment plant operators; (2) expand the abilities of existing operators, permitting better service both to employers and public; and (3) prepare operators for civil service and certification examinations (examinations administered by…
Descriptors: Chemical Analysis, Course Content, Environmental Education, Home Study
Water Distribution System Operation and Maintenance. A Field Study Training Program. Second Edition.
Kerri, Kenneth D.; And Others – 1987
Proper installation, inspection, operation, maintenance, repair and management of water distribution systems have a significant impact on the operation and maintenance cost and effectiveness of the systems. The objective of this manual is to provide water distribution system operators with the knowledge and skills required to operate and maintain…
Descriptors: Course Content, Course Descriptions, Environmental Education, Environmental Standards
Kerri, Kenneth D.; And Others – 1987
Proper installation, inspection, operation, maintenance, repair and management of small water systems have a significant impact on the operation and maintenance cost and effectiveness of the systems. The objective of this manual is to provide small water system operators with the knowledge and skills required to operate and maintain these systems…
Descriptors: Course Content, Course Descriptions, Environmental Education, Environmental Standards
Bruder, Mary Beth – 2000
This final report discusses the activities and outcomes of the Early Intervention Specialist Program, a preservice personnel preparation project designed to develop, implement, and evaluate a new interdisciplinary certificate/credential process for early interventionists providing services within Connecticut's early intervention system. The…
Descriptors: Agency Cooperation, Certification, Course Content, Disabilities
