Purpose: Unless higher education institutions ensure that first-rate academic programme offerings are supported with the provision of high-quality services, student satisfaction, retention, enrolment and ultimately, viability of the institutions will be adversely affected (Canic and McCarthy, 2000). The purpose of this paper is to evaluate the…

This article describes a faculty-led project to assess and revise institutional student learning outcomes at a small urban community college. The revision process involved four stages: (1) exploring stakeholders' explicit and implicit understandings through an experimental assessment; (2) using statistical tools to identify redundancies and…

In order to improve the accuracy of students' placement into California Community College English as Second Language (ESL) courses and move them more efficiently toward completion, the statewide Common Assessment Initiative (CAI) is developing placement processes for student assessment in credit ESL that contain a multiple measures component. As…

Assessing a student's ability to be successful in courses and programs is an important and necessary aspect of student success. Two major practices exist to predict a student's likelihood of succeeding in a course or program: (1) Successful completion of prerequisite or advisory courses (as documented on transcripts) and (2) the assessment for…

The 2011 National Adult Learners Satisfaction-Priorities Report presents the responses to the Adult Learner Inventory[TM] (ALI) of 29,679 students from 61 four-year private and public as well as 4,749 students from 18 two-year community and technical colleges. The results include adult learner responses over a three-year time period, from fall of…

This document presents guidelines for program review at Peralta Community College District's (PCCD) (California) institutions. The primary objective of the program review process is to assure that PCCD's educational programs reflect student needs and encourage student success. The review process consists of five stages: (1) a discipline self-study…

This program review manual provides a common or minimum set of review criteria and standard reporting procedures for colleges to use in conducting a self study to determine how well programs are functioning in relation to stated objectives, the mission and resources of the college and district, and the needs of the students and the community…

A study was conducted to determine whether the strategies and tactics employed in the implementation and continuation of well-established honors programs at selected community colleges followed the five stages that Martorana and Kuhns identified as phases in the life cycle of academic innovation (i.e., exploration, formulation, trial, refinement,…

In 1990, a survey was conducted of Texas community colleges to determine what, if any, effects they experienced after the first full semester of the implementation of the Texas Academic Skills Program (TASP) implementation. The questionnaire solicited information on the impact of TASP on enrollment and on interactive television and…

The Annual Student Satisfaction Survey at Oregon's Rogue Community College (RCC) allows the school to measure achievement in services, classes, and facilities. Three hundred and eleven students responded to this winter 2000 survey. Findings include: (1) seventeen percent of all respondents at the Redwood and Riverside campuses were very satisfied…

This report presents the results of a Rio Hondo College (California) survey of Workforce Development/CalWORKS participants. The survey was designed to measure service quality and provide information for any needed areas of improvement in Workforce Development/CalWORKS services. Approximately 269 surveys were mailed to participants, with a response…

A study was conducted in the Los Angeles Community College District (LACCD) to test the effectiveness of the Garrison method, a one-to-one method of teaching composition, as a means of improving learning in composition classes with students inexperienced in writing and lacking in language skills. A comparison was made between experimental and…

The IRC Model for Input-Output Analysis of Student Personnel Services is designed to provide information to support program planning-evaluation-budget systems of participating colleges. The instruments of the model have been constructed to allow the application of systems analysis techniques to a wide variety of student personnel settings. The…

Following a brief description of the development of Florida's statewide program review process for community colleges, this booklet offers information on the campus-level review plan of the Mitchell Wolfson New World Center Campus. Introductory materials indicate that the purpose of the campus review process is to highlight exemplary programs and…

A telephone survey was conducted in 1981 at Reading Area Community College (RACC) to determine the educational needs of the community, particularly those of prospective students and employers. More specifically, the study sought to determine how the Berks County community perceived the quality of education provided at RACC and to ascertain the…