This study aims at providing in-depth perspectives on the ways in which cataloging and metadata professionals have coped with RDA training and implementation through an e-mail interview method. Results show that the performance-based, "learn-as-you-go," peer learning method is found by practitioners to be most effective in acquiring and…

Customer service is a core component of user experience and an important element in making patrons feel welcomed and valued within our libraries. At the University of Maryland Libraries, we took on the challenging task of creating a customer service training curriculum for all staff working at public service points and offering a digital badge for…

The growth and influence of the Internet have been phenomenal in the past few years. Academic librarians are faced with a new service for their clientele who, in most cases, will need instruction in order to use the Internet effectively. Many academic libraries are already providing training sessions for their users. A survey of 150 libraries was…

This study examines continuing education and professional development of 210 health sciences librarians affiliated with 70 academic medical libraries in the United States, which has the most advanced system of education in librarianship in the world. Of the 102 respondents, the largest categories were library directors/administrators and public…

A survey of over 200 academic, public, and special libraries in 13 selected states was conducted in the fall of 1979 to provide a state of the art report on online or computerized reference services. Libraries were selected from states which had demonstrated leadership in networking, and data were sought in four areas: (1) users of online…

Reports results of a survey of authority control/database maintenance librarians in 151 major academic and research libraries in the United States and Canada that investigated the current state of automation change, reactions of technical services staff to changes, and methods used to train staff in the changed technology. List of surveyed…

Reports on a survey of university libraries that gathered data on the effects of replacing an existing automated system with a new one, i.e., NOTIS. General library automation and management statistics are reported, changes in staffing patterns and personnel are described, changes in organizational structure are discussed, and training needs are…

Academic libraries in Ohio were surveyed to determine the existence and content of training in customer service offered to library employees in the circulation and reference departments. Surveys were mailed to 127 libraries, and achieved a return rate of 68% (n=87). The survey contained questions about customer service training for both new and…

Describes a survey of database searchers which sought information on the methods they had used to learn search techniques, and methods they felt would be most appropriate for novices. The study methodology is described and a respondent profile and research-based predictions are provided. The questionnaire used is appended. (EM)

This case study examines the implications of the installation and expansion of a CD-ROM local area network (LAN) in the Hofstra University library based on a survey of users' perceptions. Topics discussed include perceived strength of the periodicals collection; training issues; economic factors; physical space; and reference personnel. (eight…