This study was designed to inform the renaming of a credit-bearing information literacy course. Researchers surveyed librarians to gather existing information literacy course titles. They also surveyed and held focus groups with students to learn what students consider when choosing electives, to understand how well the researchers' current…

This article presents a case of co-designed temporary learning spaces at a Finnish academic library, together with the results of a user-survey. The experimental development of the multifunctional spaces offered an opportunity for the library to collaborate with its parent organisation thus broadening the role of the library. Hence, library can be…

Customer service is a core component of user experience and an important element in making patrons feel welcomed and valued within our libraries. At the University of Maryland Libraries, we took on the challenging task of creating a customer service training curriculum for all staff working at public service points and offering a digital badge for…

This report describes the planning, implementation, and evaluation of a coordinated staff development program to offer certified, non-degree credit to non-professional librarians from small public libraries. Developed through the cooperation of the Central Iowa Regional Library and the Iowa State University Library, the program resulted in a plan…

Conducted at Bowling Green State University (BGSU) to obtain a better understanding of the research environment in which graduate students function and their particular information needs, this study used a multi-methods approach which included analyses of library and graduate college data; interviews with graduate advisors of selected departments;…

This report describes the planning, implementation, and evaluation of a coordinated staff development program to offer certified, non-degree credit to non-professional librarians from small public libraries. The program plan includes a course consisting of five 3-hour sessions covering the reference interview; interlibrary loan, government…

This report summarizes data from three exploratory studies of Fordham University Library (New York) support for graduate education scholarship at Fordham. The first study assessed the spring 1990 course syllabi for inclusion and noninclusion of items on the bibliographies in the Fordham library system. Collection support for future course…