Universities are increasingly turning toward data-driven technologies like data dashboards to support advisors' work in student success, yet little empirical work has explored whether these tools help or hinder best practices in advising, which is in many ways a relationship-based enterprise. This mixed-methods study analyzed whether and why the…

Learning analytics is a recent innovation that holds promise for improving retention in fully online programs. However, only a few case studies exist to show models for and outcomes of the implementation of learning analytics systems. This paper reports on a learning analytics implementation in a fully online, multidisciplinary program designed…