Reports results of an electronic survey of users of CD-ROM databases at a university library. Data are presented on experience level, database selection, how users learned of the service, use of multiple databases, favorite features, user satisfaction, preferred source of help, research strategies, and use of printed versions. A copy of the…

Describes a survey of academic librarians that investigated issues relating to CD-ROM indexes, including print index cancellations; cost versus other factors in cancellations; database vendors' charging structure; CD-ROM durability; student preference for CD-ROM over print; and effective use without librarian assistance. (22 references) (LRW)

A survey of 113 Texas libraries examined characteristics of reference positions to determine whether there were important similarities and differences between public and academic libraries in the areas of professional qualifications for employment; job skills and responsibilities; work scheduling; benefits; and departmental characteristics. The…

Describes a survey that was conducted at the University of Tennessee at Knoxville library to count and categorize the types of questions coming into the reference department from telephone calls. Informational and directional calls are examined, implications for staffing are considered, and queuing theory is applied. (seven references) (LRW)

Describes a study that examined patron response to and success in using bibliographic databases on CD-ROM. Perceived needs for training and satisfaction with the system were measured by asking patrons about ease of use, search success, their need for assistance, and preferences for CD-ROM or print research tools. The questionnaire used is…

The relative effectiveness of the CD-ROM information retrieval system, InfoTrac II, and the manual "Readers' Guide to Periodical Literature," was studied. Seventeen community college students were divided into two groups which researched the same questions either on CD-ROM or in the printed index. Results showed the "Readers'…

Provides a composite picture of interlibrary loan policies of 832 academic, special, and public libraries published in American Library Association's second edition of "Interlibrary Loan Policies Directory" (1984). Loan policies for books, periodicals, microforms, dissertations, theses, government documents, audiovisual materials, and…

A survey of 121 academic libraries examined five general areas of CD-ROM use: (1) user and librarian acceptance; (2) impact on the printed source; (3) cost; (4) assistance and maintenance; and (5) user confusion with multiple computer resources. A copy of the questionnaire is appended. (12 references) (MES)

Describes a study that designed and tested an interlibrary loan (ILL) measurement tool to be used by all types and sizes of libraries in Illinois. Topics discussed include data collection processes, use of the information for resource sharing, and a continuing education program to help librarians use the ILL forms. Sample forms are appended.…

Describes results of a survey of members of the Association of Research Libraries that was conducted to determine what procedures are followed to obtain current reference books in foreign languages and to assess the libraries' satisfaction with those procedures. Standing order plans are discussed, and proposals to improve reviewing sources are…

Describes results of a survey of heads of interlibrary loan at Association of Research Libraries (ARL) academic libraries that was conducted in 1988. Highlights include location; personnel organization; staffing patterns, including librarians, nonprofessionals, and student assistants; and services offered, including document delivery and the use…

Reports on a study at St. Olaf College (Minnesota) that was designed to measure students' research competencies and opinions, as well as other contributions to research skills, after four years of course-integrated library instruction. The Library Bibliographic Instruction Survey is appended. (Author/LRW)

Describes a study conducted at Ohio State University libraries that gauged success using the Library Resources Network by having 43 users complete an exercise that forced them to make database selections, use a variety of database interfaces, and select appropriate terminology. Sample screen displays and the questionnaire used are appended.…

This case study examines the implications of the installation and expansion of a CD-ROM local area network (LAN) in the Hofstra University library based on a survey of users' perceptions. Topics discussed include perceived strength of the periodicals collection; training issues; economic factors; physical space; and reference personnel. (eight…

Describes a survey of library users at Hofstra University that was conducted to determine how well end-user search services satisfy information needs and the extent to which users apply concepts and techniques emphasized in the training program. The impact of thesaurus use is examined and modifications in training are recommended. (four…