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Direct linkCharoensap-Kelly, Piyawan; Broussard, Lauren; Lindsly, Mallory; Troy, Megan – Business and Professional Communication Quarterly, 2016
This study was conducted to determine the effectiveness of a soft skills employee training program. We examined willingness to learn and delivery methods (face-to-face vs. online) and their associations with the training outcomes in terms of learning and behavioral change. Results showed that neither participants' willingness to learn nor delivery…
Descriptors: Basic Skills, Delivery Systems, Online Courses, Conventional Instruction
