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Direct linkMungin, Michael – Journal of Library & Information Services In Distance Learning, 2017
In the five years following implementation of a chat reference service at James Madison University (JMU), the service proved very popular but was not closely assessed for quality of service. Using grounded theory and qualitative data analysis techniques, a comprehensive assessment effort was begun in earnest and is in progress. Preliminary results…
Descriptors: Academic Libraries, Reference Services, Synchronous Communication, Transcripts (Written Records)
Download full textRhim, Lauren Morando; Redding, Sam – Academic Development Institute, 2011
In 2010, unprecedented levels of resources began to flow through state education agencies (SEAs) to support dramatic change in persistently low-performing schools under the expanded federal School Improvement Grant (SIG) program. The challenge for states is to leverage the federal investment to drive dramatic and sustainable change efforts in…
Descriptors: School Turnaround, Educational Improvement, Grantsmanship, Grants
