In order to be effective in the coming millennium, libraries will need to measure their performance rigorously against the expectations and real needs of their customers. The library of the future will need to be a customer sensitive, knowledge creating, agile enterprise. It must provide value to every customer, where value is the customer's…

Latin American libraries have experienced an important development in the last two decades. Telecommunications and Information Technologies (ITC) have been key elements in this process. There are leading institutions with remarkable programs; nevertheless it is necessary to design marketing strategies to improve their benefits. A case study based…

Traditional reference service at the Creighton University Health Sciences Library/Learning Resources Center has been transformed into a vibrant, information dissemination system. Maintaining routine reference skills and developing new ones is standard practice. The furious pace of demand for information, and the growing "technicalness"…

Traditional library tasks, for example database searching, are increasingly performed by library users, forcing both the librarian and the user to assume at times dichotomous roles of teacher and student. Modern librarians install new software and guide organizations in multimedia applications. Librarians need to be cognizant of the human factor,…

Since their founding, public libraries have debated their role in providing access to popular culture. This paper describes the historical development of public libraries as popular materials centers, and traces the development of library standards, particularly the seminal publication, "Planning and Role Setting for Public Libraries: A…

Increasingly, digital libraries are being defined as collection pointers to World Wide Web-based resources rather than collections that hold the resources themselves. Maintaining these collections is challenging due to distributed document ownership and high fluidity. Typically a collection's maintainer has to assess the relevance of changes with…