Estimation techniques of physical capacities have been used by the United States Employment Service for a period of 40 years. In one technique, benchmarks are used to define 27 different capacities and 27 working conditions, which are ultimately consolidated into six groups of the former and seven groups of the latter. The benchmarks are actual…

The problem in the study was to determine the makeup of typing tasks assigned to beginning office workers and to see how closely the practice problems in high school typing textbooks conformed to the duties that beginning office workers actually perform. Using sequential sampling procedures, copies of 531 items typed by 100 beginning office…