This paper describes the New Mexico State University (NMSU) Library's strategic plan to develop its services amid an atmosphere of change. A summary of the following components of the strategic plan is given: vision; mission; values; and goals. The revised organizational functions are then illustrated, as well as the role of the selector-liaison…

The British Library supports research by collecting and maintaining the national archive; by ensuring the provision of the national bibliography; by building up its collections of research materials from all over the world; and by providing access to its collections through reading rooms and interlending and document delivery services. This paper…

This paper describes experiences in re-engineering and re-designing Technical Services of the library at the Nathan campus of Griffith University in Brisbane, Queensland (Australia). The goal of the project, which was overseen by an outside consultant, was to have a 50% improvement in productivity (which would mean that 50% of the staff currently…

This paper describes the experiences of a recent change process that focused on the delivery of reference services at the University of Western Australia (UWA). UWA reference librarians felt that they could not fulfill all of their duties while working from the reference desk for a significant period of time each day; they wanted time away from…

The paper outlines a number of processes that have been implemented by Learning Services at Deakin University (Geelong, Australia) to gain significant and sustained cultural change among staff in a blended organization, comprising the university library service, the curriculum design and development functions and those of academic staff…

With encouragement from IFLA (International Federation of Library Associations and Institutions) and support from the government, over 150 mobile libraries have been established in Vietnam and have been in active operation for the last 10 years. Various models of mobile libraries suited to different areas have been identified, such as…

A simplified account of an extensive library automation and networking project that the Andrew W. Mellon Foundation initiated and funded in the Czech and Slovak republics is provided in this paper. The proposal to establish "The Czech and Slovak Library Information Network" (CASLIN) commenced in January 1993. Storage, document…

In the age of ever-growing technological advancements library media centers have become places of enormous discovery and adventure. But are teachers and administrators aware of all the resources available through the school library media centers? Do they know the importance that library media specialists play in the school curriculum planning?…

This paper traces the roots of the current library preservation movement and its evolution during the second half of the 20th century. It also looks at some of the contemporary shifts in thinking about preservation and changes in practice that are being explored by libraries. Finally the paper draws some conclusions as to the scope of programs in…

The Alliance Library System (ALS) is one of 12 regional library systems in Illinois, providing a full spectrum of support services for 300 member libraries of all types (public, school, academic, and special) located in west central Illinois. This paper describes the process by which ALS implemented a voice/video/data network connecting their four…

This paper discusses client service issues to be considered when transitioning to a virtual library situation. Themes related to the transitional nature of society in the knowledge era are presented, including: paradox and a contradictory nature; blurring of boundaries; networks, systems, and holistic thinking; process/not product, becoming/not…

This paper examines the role of innovation in library operations, with an aim to incorporate innovative procedures that achieve convenience in practice, and efficiency and effectiveness in a simultaneous economic reduction. The methodology outlined in this paper is that of Best Practices. The objective of this method is to examine an…

This address focuses on technological change, the Information Age, and the relevance of libraries. Highlights include: creating a shared vision; adding value to information services; sharing organizational values; forging strategic alliances with vendors and suppliers; reallocating resources; and responding to change with flexibility. The speech…

Latin American libraries have experienced an important development in the last two decades. Telecommunications and Information Technologies (ITC) have been key elements in this process. There are leading institutions with remarkable programs; nevertheless it is necessary to design marketing strategies to improve their benefits. A case study based…

Discusses the future of libraries' extended access and services. Highlights include disposing myths and projections for the future, problems and promises of new technologies, increasing public and academic library funding, and planning for extended libraries. (AEF)