This paper describes a computer support system that eliminated many of the problems associated with the usual methods of transcribing and analyzing questionnaire data. The system was created to support the course evaluation system at Athabasca University, a distance education university in Canada. The courses evaluated were all home study courses,…

Course evaluation data can be a meaningful resource to improve the human resource development (HRD) practitioner's decision making. Recommended properties of an effective evaluation form are separation of the overall evaluation from the evaluation of specific aspects; a one-to-nine rating scale; strong, explicit verbal anchors on the rating scale;…