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| Communication Apprehension | 1 |
| Communication Research | 1 |
| Communication Skills | 1 |
| Job Satisfaction | 1 |
| Job Skills | 1 |
| Self Concept | 1 |
| Service Workers | 1 |
| Work Attitudes | 1 |
| Work Environment | 1 |
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| Bennett, David W. | 1 |
| Jandt, Fred E. | 1 |
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| Reports - Research | 1 |
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Download full textBennett, David W.; Jandt, Fred E. – 1988
To investigate the effect of communication apprehension on service worker job success, a study surveyed 536 service workers in five states during the summer of 1987. The survey sample consisted of individuals from a broad range of age groups with 35% aged 19-21, 24% aged 22-25, 19% between 26 and 35, and 20% over 35 years of age. The questionnaire…
Descriptors: Communication Apprehension, Communication Research, Communication Skills, Job Satisfaction
