New Zealand universities have undergone significant structural change accompanied by declining public funding and increasing demands for accountability in recent years. In 2000, one of the country's largest universities redirected resources and funding in a "repositioning" exercise that resulted in redundancies and other consequences…

Purpose: The purpose of this research is to study the influence of five critical factors on service quality in the insurance sector. Having studied the influence of these critical factors, an attempt has been made to obtain a generic solution to enhance the quality of service by proposing a holistic framework of learning organization. As…

This study looks at the utilization of assessments on developing behavior intervention plans (BIPs) and their use in designing actual implementation for the children (elementary through high school) labeled EBD in a mid-sized district in eastern Washington. Files were reviewed to determine the types of assessments used, FBA components addressed,…

Purpose: The purpose of the paper is to evaluate the effectiveness or success of universities' portal implementation from the perspective of students as users. Adopting the model developed by Delone and McLean, portal effectiveness is defined as being composed of information quality, systems quality and service quality. In addition, the paper also…

This qualitative study is based on in-depth interviews with 40 representatives from 12 community-based organizations (CBOs) working with the Steans Center for Community-based Service-Learning at DePaul University in Chicago. These CBOs see themselves as partners with the University in educating college students about the realities of racial and…

As the number of schools implementing systemic, schoolwide positive behavior support (PBS) processes expands (nationally, at least 5,000 schools are participating), increasing attention is being paid to the efficacy of implementation. This article describes a case study of the experiences of Florida's Positive Behavior Support Project, which used…

This paper reports on a study which investigates the implementation of a wiki system as an additional tool to support student learning in an IT related course offered by the Open University of Hong Kong (OUHK). It focuses on a set of interview data related to the tutors' and students' views on and experience of their use or otherwise of the system…

Purpose: The U.S. Department of Veterans Affairs has adopted two functional assessment systems that guide care planning: one for nursing home residents (the Resident Assessment Instrument [RAI]) and a compatible one for home care clients (RAI-HC). The purpose of this article is to describe the RAI-HC (often referred to as the Minimum Data Set-Home…

In this study we asked beginning elementary teachers about their needs as first-year teachers and the adequacy of their preservice program in helping to meet them. The new teachers varied in satisfaction with their preparation but showed considerable consensus on their needs. They felt the study of both theory and practice should be conducted in…

This action research study addresses the link between building evaluation capacity and enhancing evaluation use for learning. The author shares her experiences and reports on the evidence collected from a set of self-evaluation capacity-building interventions that she implemented. Using a mixed-method approach, the author first determined that the…

The purpose of this research is to illustrate how Fordham University, the Jesuit University of New York, repositioned its Executive MBA Program and reinvented its brand, over a ten year period. More specifically, this research will analyze the current state of the Executive MBA market and will discuss the best practices and frameworks implemented…

Purpose: The benefits of an educational shift to graduate attribute development have been foregrounded in the educational literature since the early 1990s. Attribute mapping in documentation with no change to assessment constitutes a surface approach. This paper aims to use as an example a deep approach that uses software to facilitate staff and…

Approximately 1,200 institutions of higher education in the United States offer a degree in early childhood education, but recent research questions the strength of the relationship between teachers having a degree and benefits to child development and learning. However, there has been little empirical focus on the "quality" of degree programs.…

The Bill and Melinda Gates Foundation has invested in the development and dissemination of high-quality formative assessment tools to support teachers' incorporation of the Core Common State Standards (CCSS) into their classroom instruction. Lessons from the first generation of standards-based reforms suggest that intense attention to high quality…

This study was designed to carry out a survey of the implementation of continuous assessment (CA) in Nigerian universities. Two research questions and one hypothesis were formulated to guide the study. The sample for the study consisted of 1,340 respondents. A 24 item self-report instrument was used for the study. The data generated, were analyzed…