To provide clients with the best possible treatment, social workers require fallacy recognition skills. Ideally, these skills are already acquired during university education. We conducted an experimental study with a 2 × 2 factorial design (and an additional baseline condition) with worked examples (with/without) and external scripts…

This article describes an exploratory study of two Web-based learning environments designed to teach helping skills to human service students. Participants used either an interactive pedagogical agent environment or read a helper-client script. Environments were compared and learning gains were assessed in each of the environments, along with user…

Human service educators constantly struggle with how to best teach students the communication skills required of entry-level human service professionals. While teaching such skills is easier in a traditional face-to-face environment, teaching communication skills via distance learning presents its own challenges. Developing interactive web-based…