Purpose: Communication problems are a major contributing factor to adverse events in hospitals. The contextual environment in small rural hospitals increases the importance of emergency department (ED) patient transfer communication quality. This study addresses the communication problems through the development and testing of ED quality…

Introduction: Despite the knowledge of good communication as a precondition for optimal care and treatment in health care, serious communication problems are still experienced by patients as well as by health care professionals. An orthopedic surgery department initiated a 3-day communication skills training course for all staff members expecting…

Considers the role functions and general competencies of communication trainers. Focuses on the way trainers execute two principal tasks: 1) selecting topics, teaching, and evaluating communication seminars; and 2) diagnosing and managing communication problems which occur within the organization. (JMF)

Following training in a communication repair strategy (showing), 10 children (ages 4 to 9) with hearing loss showed a greater (but not statistically significant) tendency to use this repair behavior than similar untrained subjects. The children used more explicit repair behaviors when asked questions that requested more information. (DB)

Findings demonstrated that the reason students enrolled in a Speech Confidence Laboratory was to improve their speaking skills and to reduce their fear of speaking. Although findings indicated that the Personal Report of Communication Apprehension (PRCA) was not the decisive factor influencing students' enrollment, the PRCA is an adequate…

Discusses the use of role-play for the development of interpersonal skills and evaluates a computer-based learning environment for initial training in dealing with social-communicative problems. Discusses high cognitive load, explains the use of a conversational model, describes the results of two experiments with university students, and suggests…

A workshop type method of training teachers in the use of counseling techniques for facilitating parent teacher conferences is described. It is based on the Carkhuff model of attending, responding, initiating, and communicating. At each of the four stages, the leader first discusses its purpose and the specific behaviors to be encompassed in the…