Emergency response services are critical to public safety, with 9-1-1 call-takers playing a key role in ensuring timely and effective emergency operations. To ensure call-taking performance consistency, quality assurance is implemented to evaluate and refine call-takers' skillsets. However, traditional human-led evaluations struggle with high call…

The COVID-19 pandemic has highly impacted our society, particularly educational professionals, on their daily routines and changing the way they work. COVID-19 spread quickly, and we had to take urgent action on closing schools so teachers would continue to teach their students and put stringent measures such as national lockdowns and social…

The COVID-19 pandemic has had immense consequences for education systems worldwide. Institutions had to quickly switch to remote teaching and learning (RTL) as an alternative delivery mode. The study presented here investigated the implementation of an e-learning system for Malaysian pre-university students. The study employed the "unified…

Purpose: The present study is mainly concerned with investigating the migration to online learning under the coronavirus disease 2019 (COVID-19) pandemic and analysing the adoption of technology in the context of Indian educational organisations. The purpose of the paper is to identify aspects that explain and predict the adoption propensity of…

Cooperative Extension plays a vital role in supporting rural communities during crises and in building community resilience. Studies report that during the COVID-19 lockdown, producers in the USA reported concern about the demand for their fresh produce and needed information on marketing, digital marketing, community engagement, and collective…

This article considers post-pandemic implications for higher education institutions and explores the steps required to continue with online delivery, where desirable. Strategic considerations are outlined and priorities for development analysed to ensure higher education institutions can align, in a post-pandemic future, with quality assurance…

Sense of success and self-efficacy regarding technology integration in teaching are among the most important factors that influence teachers' well-being and professional development, and may have a substantial impact on student learning. In this quantitative study (N = 735 K-12 teachers in Israel), we explored the factors contributing to sense of…

This exploratory study present findings from semi-structured interviews with 15 Norwegian school principals elaborating on their experiences and learning from the school closures, transition to digital education, and educational leadership in the first six months of the pandemic. Three main themes emerged from the interviews: (1) "We took a…

The third quarter of 2020 marks the closure of on-campus face-to-face pedagogies in South Africa's institutions of higher learning due to Coronavirus disease (COVID-19). The need to maintain social distancing necessitated the transition to emergency remote teaching. A few institutions of higher learnings could move their classes effectively to…

Globally, Information and Communication Technology (ICT) is regarded as a dependable vehicle for facilitating educational reform and development, a platform for communication, and as a means to achieve the Sustainable Development Goal Four (SDG 4). Since the enactment of the No Child Left Behind Act (NCLB) and declaration of the SDG 4, many…

How can countries engage teachers, parents, and learners in the successful of scale-up digital learning solutions? EDUINO, North Macedonia's platform for digital learning, fostered a community of practice and successfully crowdsourced a large amount of educational content from teachers and educators around the country within weeks of the onset of…

Background/Context: The onset of the COVID-19 disrupted schools' conventional architecture, making its once invisible infrastructure hyper-visible. Given the opportunity to reconfigure pervasive educational injustice amid school closures, the frenzy of a pandemic permitted the undercurrents of power to go unquestioned as educators contemplated how…

In the COVID-19 pandemic, a rapid transition from face-to-face teaching methods to distance education methods has forced students, teachers, administrators, and parents to struggle with various difficulties and obstacles. Emergency remote teaching, which is rapidly implemented in mandatory situations, and distance education, in which people decide…

The aim of the research was to investigate teachers' perspectives on the elements of emergency e-learning during the COVID-19 pandemic. The research was conducted with 134 teachers from different types of schools in Poland during the first wave of crisis e-learning (March - May 2020). The variables included in the analysis comprise teachers' use…

The COVID-19 pandemic led to closures of university campuses around the world from March 2020 onwards. With little or no time for preparation, lecturers turned to emergency remote teaching to continue to educate their students. Online mathematics education poses particular challenges in terms of both the hardware and software necessary for…