Investigates the capability of three library automated systems to generate some of the datasets necessary to form the ISO (International Standards Organization) standard on performance measurement within libraries, based on research in Liverpool John Moores University (United Kingdom). Concludes that the systems are weak in generating the…

This survey of regional depository libraries grew out of an informal meeting held in the fall of 1987. The meeting's purpose was to allow regional librarians to discuss their shared problems and concerns. A direct result of this meeting was a decision to gather more information about regionals and how they operated, organized and staffed their…

This SPEC Kit and Flyer focus on the extent to which Association of Research Libraries (ARL) libraries engage in formal or organized customer service programs. Seventy-five out of the 121 member libraries responded to the customer service program survey (61%). The SPEC Flyer discusses results in terms of customer service program characteristics,…

This kit is based on 73 responses to a survey conducted by the Association of Research Libraries (ARL) Office of Management Services to obtain information on the management of CD-ROM database installations in ARL libraries. The survey sought information in the areas of CD-ROM funding, instruction and publicity, organization, equipment, security,…

Proposes ways in which computerized data available in public libraries can be organized and used for management decision making. Experiences in the Indianapolis-Marion County Public Library system and the Monroe County (Indiana) Public Library system are described, and use of the data for preparing materials acquisition budgets is discussed. (36…

Discusses sampling of circulation data as a technique for library media program management. Highlights include random and purposive sampling techniques; studies of circulation samples; factors affecting circulation patterns; guidelines for sampling circulation statistics over shorter time periods; and an example using statistics gathered from an…

Thirty-six libraries participated in a pilot project in which OCLC interlibrary loan (ILL) transaction data for borrowing and lending activity were reviewed. Data analysis and follow-up survey results supported the hypothesis that the Association of Southern Research Libraries directors would accept terms of ILL reciprocity that were based on…

This Systems and Procedures Exchange Center (SPEC) kit reports results of a survey of 82 Association of Research Libraries (ARL) institutions conducted in early 1992 in order to gather information on interlibrary loan by examining a number of operation and management changes that are occurring and the steps that might be taken to ease the pressure…

This Association of Research Libraries (ARL) publication presents data from 119 U.S. and Canadian research libraries that were members of ARL during the 1991-92 fiscal year. The Preservation Statistics Questionnaire was designed to yield statistical information on the current level of preservation efforts in research libraries and on the key…

Focused on the development of definitions and guidelines for management statistics, this Systems and Procedures Exchange Center (SPEC) kit is based on the responses of 91 academic members of the Association of Research Libraries (ARL) to a survey investigating their internal uses of statistics, external statistics reporting, and tools for…

This exploratory study focuses on the management of decline as characterized by shrinking resources and substantial reductions in operating budgets (retrenchment) in academic research libraries in Canada. The first of four major sections of the report addresses the management of retrenchment in Canadian research libraries, including the design of…

This study reports findings from a survey of U.S. and Canadian medical libraries belonging to the Association of Academic Health Sciences Library Directors (AAHSLD). Conducted in the spring of 1990 and funded by AAHSLD, the survey had the two primary purposes of assessing the use of the AAHSLD "Annual Statistics" in providing data for decision…

A Systems and Procedures Exchange Center (SPEC) survey conducted in 1986 investigated the collection and use of management statistics in Association of Research Libraries (ARL) member libraries, and SPEC Kit #134 (May 1987) summarized the kinds of statistics collected and the reasons given by the 91 respondents for collecting them. This more…

Reports on output measures that can give children's librarians additional information to better control collections and make better selection and weeding decisions. Statistical comparisons utilizing circulation data (comparing circulation year to year, circulation to patrons served, circulation to number of materials owned) and availability of…

Describes a study that examined the impact of federated library systems on member library services, resources, and operations in Pennsylvania. The discussion includes a rationale for the research methodology used, and comments on the absence of reliable library statistics and published reports as a basis for comparison with pre-systems situations.…