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Peer reviewedRichardson, John V., Jr. – College & Research Libraries, 1998
Question Master (QM) is a decision-support system automating some more routine, fact-type reference questions encountered by guiding librarians through a set of clarifying questions before recommending appropriate print or electronic resource from WorldCat, the OCLC (Online Computer Library Center) Online Union Catalog. This study found that the…
Descriptors: Computer Software Reviews, Decision Support Systems, Information Retrieval, Library Automation
