In summer 2017, the University of Birmingham reconfigured from a subject librarian model of academic library support to a functional or task-based model, including the creation of a dedicated Engagement Team. Using case studies from the new team, an internal survey of staff across the University alongside a survey of librarians from other…

This paper presents the results of focus groups conducted with student-parents at the University of Memphis. The objective of this study was to explore the research services and library spaces student-parents need to thrive in higher education settings. The results identify several ways in which academic librarians can support student-parents'…

In a survey of Business and Government, Law and Information Sciences students carried out at the University of Canberra, results showed that in-curricula information literacy skills training had a greater impact on students' satisfaction with access to high demand material than the purchase of additional copies of books. This paper will discuss…

Staff members of the Weber County Library System in Utah were studied in a research project to determine the effect on staff knowledge of library policies and procedures of (1) an employee handbook and (2) the handbook supplemented by a formal orientation procedure. Data were obtained from three randomly selected groups of library staff members in…

Describes a survey of public librarians that examined their understanding and use of bibliographic instruction and their beliefs about the role of instruction in reference services. No consensus was found, but respondents' views seemed to be mediated by training in bibliographic instruction, library size, and the library's policy on user…

Model for evaluation of library reference services examines four elements of reference process: librarians' performance on requests for factual information; knowledge of library policies, procedures, or services; provision of bibliographical instruction; and performance of interviewing techniques. Reference service questionnaire, criteria for…

Presents seven articles that discuss reference librarians and technical services librarians; evaluating online public access catalogs; bibliographic instruction and CD-ROMs; interactive multimedia and electronic media in academic libraries; open versus closed stacks for academic library periodical collections; policies and procedures manuals as…

This paper presents the results of a four-year study conducted in primary and secondary schools from all sectors in two Australian states, Victoria and New South Wales. The study investigated the impact of inclusive schooling on the provision of library and information services to students with disabilities. Research questions were identified to…

This manuscript reports a study of the secondary-school library. The library, it is claimed, exists first to improve the curriculum, and second, to encourage reading as a leisure-time occupation. The purposes of this investigation are: (1) to list and describe activities and devices used in outstanding secondary-school libraries; (2) to present…