Describes a model for communication training in bargaining and negotiation skills. The model was designed for enforcement officers who collect delinquent taxes but can be adapted for clients in other public and private organizations. (PD)

Human relations problem situations for Army senior non-commissioned officers (NCOs) were identified and analyzed using group problem solving methods. Then, using an analysis summary prepared for each case study problem situation as the basis, candidate performance exercises were developed. (These exercises specify terminal performance objectives…

The practice of interviewing individuals rather than groups has been based largely upon methodological concerns for preventing contamination of data. The assumptions that (1) the data provided by individuals can, in aggregate, yield social truth; (2) individuals are conscious of social phenomena; and (3) the whole of social reality is equal to the…