During the last few years, many academic libraries have accepted the challenge of helping their users locate and acquire the numeric data they need. To meet their users' ever-increasing need for data, librarians are purchasing data sets one at a time ("small data"). This service, though important to our users, raises many issues in the…

University libraries have had to provide acceptable noise levels for many years and this pressure has not diminished in the twenty-first century. Library space has to be utilized to ensure noise levels are best managed. A study was undertaken across four university libraries in South Florida to determine how universities utilized their limited…

The aim of this research project was to investigate the customer care methods within the Scottish college library sector. The researcher sought to compare examples of the customer care and service policies and practices from the sector with exemplars of good customer service from the retail sector. A qualitative, grounded theory approach was…

This research investigated the importance of user-library trust in ensuring vital freedom of inquiry in academic libraries, exploring its strength through comparison with attitudes towards the National Identity Card Scheme (NICS) within the various libraries of a large UK university. An online survey of students and interviews with librarians…

Eighteen state-supported academic libraries, primarily in Illinois but also in other midwestern and western states, were contacted by letter (14) or by telephone (4) in order to obtain information on their circulation policies and procedures. Fifteen libraries responded by sending copies of their policies. Information was also collected by…

Discusses the impact of Internet access on library reference services based on 1994 interviews with almost two dozen university librarians. Highlights include library policy, overcrowded workstations and methods of controlling use, recreational use of terminals that interferes with more formal library use, restriction as a form of censorship, and…

Describes a survey of public libraries that addressed the presence of latchkey children in libraries, library policies regarding this population, and services that are or should be offered. In-depth interviews with 10 librarians explored ideal responses to latchkey children, advice on library services, and community services for children. (14…

This report focuses on the process of educating faculty about scholarly communication issues, based on interviews with 23 information professionals in 21 ARL (Association of Research Libraries) libraries. Most interviewees were ARL library directors. The summary of findings highlights the following areas: goals; understanding the culture; a basic…

The eLib-funded FIDDO (Focused Investigation of Document Delivery Options) project provides library managers/others with information to support policy decisions. Senior libraries were interviewed about the future of document delivery and interviews were analyzed with the support of NUD*IST (Nonnumerical Unstructured Data by Indexing, Searching and…

This paper is drawn from an empirical, ethnographic study of information and communications technologies (ICT) use among thirteen, low-income twelfth-graders attending a large urban high school and focuses on participants' ICT access in the school library. It examines how library staff members' cultural and gendered perceptions shaped ICT…