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Enhancing Mobility: Integrating New Services into Your Library's Mobile Platform to Increase Traffic
Peer reviewed
Direct linkFelts, John W., Jr. – Journal of Library & Information Services In Distance Learning, 2014
Kimbel Library launched its mobile environment and ran it in full production for several months yet usage patterns were quite low and flat. The library only saw a substantial increase in usage when new, value-added services were integrated into this platform. Upon implementing and integrating discovery services, chat and SMS capabilities, and…
Descriptors: Integrated Activities, Handheld Devices, Library Services, Access to Information
Andrews, Judith; Eade, Eleanor – New Review of Academic Librarianship, 2013
Birmingham City University's Library and Learning Resources' strategic aim is to improve student satisfaction. A key element is the achievement of the Customer Excellence Standard. An important component of the standard is the mapping of services to improve quality. Library and Learning Resources has developed a methodology to map these…
Descriptors: Academic Libraries, Library Research, Library Services, User Satisfaction (Information)
Siggins, Jack, Comp.; Sullivan, Maureen, Comp. – 1993
In April 1993, the Association of Research Libraries (ARL) conducted a survey of its members to update information gathered in 1991 about the existence of quality improvement programs and the use of quality improvement processes in research libraries. A total of 91 responses (76 percent) was received to the 13 questions of the survey. Fifteen (16…
Descriptors: Academic Libraries, Higher Education, Improvement Programs, Institutional Characteristics
