Describes the results of a survey of broadcasting libraries in Nigeria that used questionnaires, observation techniques, and interviews to generate data. Inadequacies regarding staffing, development, preservation and conservation practices, collection development, bibliographic control, space, and funding are discussed, and recommendations for…

Librarians at Indiana University Northwest Library surveyed patrons on how to make the library's collection and services more accessible by improving signage. Examines the effectiveness of signage to instruct users, reduce difficulties and fears, ameliorate negative experiences, and contribute to a user-friendly environment. (AEF)

Examines a new approach to measuring service quality--conducted at Yale University's libraries--one that produces findings useful for local planning and decision making. The goal is to probe the service attributes of greatest potential to both actual customers and service providers. The setting for this study was Yale University. (AEF)