This paper examines a pedagogy of using a critical incidents-based (CI-based) method combining student-authored critical incidents, reflection, and interviews to teach and assess intercultural learning. The researcher used student-authored critical incidents as authentic cultural materials, with reflection on those incidents and interviews as…

This paper explores the interactions of a groupwork team composed of both local and exchange students, with heterogeneous competence in English, in an English-medium CLIL context at a technical university in Catalonia. Plurilingual and multimodal conversation analysis is used to trace how the students jointly complete an academic task. The…

Surveys experts to establish the importance of 87 content areas for an intercultural business communication course. Finds 22 of the content areas to be essential, 65 to be important, and none to be unimportant. (RS)

This case study compared the performance of teaching assistants (TAs) who were native speakers and nonnative speakers (NNS) of English during office hour consultations with undergraduates. Three nonnative- and two native-speaking TAs in the economics department of a major American university were videotaped during office hour consultations. The…

In order to determine the content of an organizational communication course, this study examined 26 textbooks in that field, according to the frequency of discussion of a topic and the number of pages devoted to a topic. The findings from that examination indicate that topics in organizational communicaton can be outlined under three course types:…

Communication courses have a unique role to play in the education of the adult or nontraditional student in a community college. Because these classes are often one of the introductory courses and academic success may, to a large extent depend on the ability to use oral communication skills in the classroom. Communication courses provide an…

This yearbook suggests that businesspersons need to enhance their communication skills and that business educators have opportunities to fulfill that need. The yearbook contains 15 chapters organized in 5 parts. Part I discusses the importance of communication skills in the business world and identifies aspects of communication that…

Discusses the need for effective basic language, literacy, numeracy and other communication skills to support all workforce development programs. The general cultural bias towards these programs has marginalized them and is reflected in policy, curriculum and practice. Adjustments are needed in the approaches to the new climate of workplace…

These proceedings present 12 articles that suggest opportunities for scholars and practitioners to contribute to business communication. The papers are organized into four sections, each composed of three papers. The papers in Part I, Specialized Communication Techniques, are: "Does Style Affect the Reader's Image of the Writer?" (James Suchan),…