Unprecedented advances have been seen in E-commerce with the spread of digital commerce and customer relations on commercial websites, such as Amazon. As a result, investigation of this type of communication has opened up new horizons for discourse analysts. This study aims to identify the complaint strategies used by customers and the reasons…

The aim of this article is to examine challenges and motivations among university teachers regarding the use of information and communication technology (ICT) tools in virtual learning environments in the context of an emerging country that is undergoing post-pandemic educational adaptation. A descriptive study was developed with open-ended…

Blended learning in the Philippines is still considered new and young. However, this growing demand for blended learning possesses problems and challenges that are noteworthy to investigate, specifically in emerging higher education institutions, which hinder effective and efficient delivery of teaching and learning. This paper reflects different…

The purpose of this study was to compare the experiences and perceptions of UAE and Korean students in campus-based universities of online collaborative learning (OCL). 262 college students participated in online surveys. Their experiences in terms of frequency, assessment, barriers, support, and attitude for OCL in each country were examined.…

As part of educational technology developments in Higher Education, every university has adopted a Virtual Learning Environment (VLE) that facilitates online methods of delivery by enabling the submission of course materials, course management system and computer-mediated communication. VLE is regarded as technology which is either accepted or…

After the World Health Organization declared COVID-19 a pandemic, universities in Turkey, like many other countries, began compulsory distance education in March. Most of the courses are conducted by distance education. Millions of students and academics have been involved in distance education through technologies enabled by the existing…

The purpose of this study was to identify emergent themes regarding higher education instructors' perceptions concerning the provision of collaborative learning activities and opportunities in their online classroom. Through semi-structured interviews, instructors described their teaching experiences and reported specifically about the online…

This article reports on a faculty learning community (FLC) as a professional development model for faculty in an English-medium university in the United Arab Emirates. The authors describe how the introduction of a new learning and teaching technology, in the form of iPads, resulted in many of the faculty feeling unsure about their pedagogy. A…

In the summer of 2015, "The Learning House, Inc." and "WICHE Cooperative for Educational Technologies" (WCET) conducted a survey of 202 deans, directors, and provosts at two- and four-year higher education institutions who were familiar with the online learning practices at their respective institutions. The goal of the survey…

Telecollaboration is an area of CALL research and practice which has developed considerably in the last twenty years. Many research studies have been carried out and important findings have been made, but there has not yet been a large scale survey to try and "map" the state of the art in telecollaboration practice. Most studies focus on…

The study reported on in this paper used a framework of benefits, challenges and solutions to categorize data from a design experiment using synchronous online communication for learning French as a second language (FSL). Participants were 92 Grade 6, FSL students and four teachers from urban and rural areas of Newfoundland, Canada. Data…

Many current (online) help systems fail because users refuse to use them or, even if they do so, they do not perceive them as helpful. There is an obvious gap between the intentions of the help content authors and the achievement of objectives concerning the perceived usefulness by help users. Problems may be divided into psychological and…

This study used an extensive online course evaluation inventory to analyze the subjects' perceptions of course effectiveness in the following subscales: flexibility, user interface, navigation, getting started, technical assistance, course management, universal design, communications, instructional design, and content. Survey results compared…

In order to ensure and increase access to high-quality learning opportunities it is becoming more and more common to integrate e-learning into health-related environments. The rapid development of these new learning environments also requires continuous monitoring and evaluation, to guarantee the quality of the health-care education. In this…

This paper reports on a field-based study of online help systems at the University of Maryland. After collecting data by means of interview, observation and focus group, analysis is grounded on the contextual data, thus shedding light on particular organizational and human behavioral issues on online help systems. The objectives of this research…