This report focuses on the activities and findings of the fourth phase of research carried out at Carnegie-Mellon University (CMU) on the development of user documentation for computer-aided design (CAD) systems. The first of four major sections provides an overview of recent research, issues involved in the research, and implications of the…

Demonstrates that perceptual differences can be observed for specific cognitive styles and between subjects possessing contrasting educational backgrounds, no apparent relationship exists between cognitive style perceptions and cognitive behaviors, and consistent differences were shown in the manner in which subjects perceived the analytic and…

To better understand how individuals communicate and manage information in offices, four pairs of managers and personal assistants were interviewed and monitored. The study identified and categorized a range of tasks and described the frequency and duration of a common set, indicating variations in performance. Discusses implications for the…

The first of 10 sections in this report focuses on factors that will affect the evolution of Space Station Project (SSP) documentation systems. The goal of this project is to prepare the space station technical and managerial structure for likely changes in the creation, capture, transfer, and utilization of knowledge about the space station which…