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Performance and Instruction

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Raybould, Barry

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Solving Human Performance Problems with Computers. A Case Study: Building an Electronic Performance Support System.

Raybould, Barry – Performance and Instruction, 1990

Describes the design of an electronic performance support system (PSS) that was developed to help sales and support personnel access relevant information needed for good job performance. Highlights include expert systems, databases, interactive video discs, formatting information online, information retrieval techniques, HyperCard, computer-based…

Descriptors: Case Studies, Computer Assisted Instruction, Computer Simulation, Computer System Design