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Measuring Customer Satisfaction with Public Schools.
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Lowe, Tracey M.; And Others – Performance Improvement, 1996
Discusses the measurement of customer satisfaction with public school districts based on collaborative efforts generated by the Florida Schoolyear 2000 Initiative. Describes implementing customer satisfaction surveys in Florida, explains the testing of the surveys with businesses and parents, and discusses trends in performance improvement. (LRW)
Descriptors: Elementary Secondary Education, Measurement Techniques, Parent School Relationship, Partnerships in Education