Discusses measurement techniques for determining good reference service and describes results from a study of 12 public libraries in California that investigated reference service. Topics include inconsistent reference studies that showed reference service giving good results half of the time; and measuring unrelated outcomes of accuracy, utility,…

Discussion of library Internet access and filtering focuses on a survey of Ohio public libraries that showed 17% of libraries are using filters to restrict access. Legal actions, Internet use policies, alternatives to filtering, complaints from the public, and recent court cases are examined. (LRW)

Relates experiences of public library in dealing with request for circulation records of inmate residing in county jail. Library policy, law and the prosecutor, preparing defense for refusal to comply with request, public relations, consequences of court appeals, and making the decision to comply with subpoena are discussed. (9 refernces) (EJS)