Librarians, like patrons and researchers, are caught between traditional library service models and the promise of evolving information technologies. In recent years, professional conferences have strategically featured programs and presentations geared toward building a mobile agenda and adapting or adopting services to meet new demands of mobile…

Discusses measurement techniques for determining good reference service and describes results from a study of 12 public libraries in California that investigated reference service. Topics include inconsistent reference studies that showed reference service giving good results half of the time; and measuring unrelated outcomes of accuracy, utility,…

Reviews research findings on the effects of user fees in online searching, and concludes that charging does discourage use of computerized retrieval systems. It is recommended that alternatives to direct user fees be sought whenever possible. (SW)

Presents the findings of a library survey, part of the Public Library I&R (Information and Referral) Project, to assess the nature and extent of I&R services. Discussed are simple and complex information-giving, constructing a public resource file, and a comparison model of high and low profile services. (SW)

Describes a study that investigated the use of electronic book devices by college students, professors, and librarians. Topics include the use of personal digital assistants (PDAs); challenges for libraries, including policies for PDAs; technological problems with PDAs; and student attitudes. (LRW)

This study examined the influence of (1) the setting of the reference interview on the interaction and (2) accuracy and the librarian's behavior on the success of the reference interview. Tables display correlations between the interpersonal, interviewing and listening, and searching skills of the librarian with the patron's willingness to return…

Presents results of a telephone survey of 30 librarians from rural Pennsylvanian public libraries conducted by the Center for the Study of Rural Librarianship at Clarion State College, Pennsylvania. Average population served, hours of service, book collection size, and questions asked are noted. Seven references are cited. (EJS)

Explores the relationship between Public Library Association (PLA) planning and the themes of literacy, productivity, and democracy that were chosen by the White House Conference on Library and Information Services (WHCLIS). Discussion is based on data collected by the Public Library Data Service (PLDS) that examine current library services in…

Presents survey data on the unique needs of the Spanish-speaking community for bilingual services and culturally reinforcing materials. The survey provides hard data on the level of awareness of library service by a sizable Mexican American population in southern California. (RAA)

Discusses the results of a survey of academic member libraries of the ARL (Association of Research Libraries) that investigated changes in reference services over the last three years and how electronic resources have impacted them. Topics include remote users; email reference; and live virtual reference. (LRW)

Presents results of survey conducted in April 1982 of 100 U.S. public libraries and library systems to gather information on microcomputers for public use. Types of microcomputers, purchase of equipment, level of use and restrictions, training, and problems and benefits are discussed. Nine references are listed. (EJS)

This 1991 poll by the University of Illinois' Library Research Center consisted of a telephone survey of a representative national sample of 1,181 people and a mail survey of a random sample of 541 Public Library Association members. Data were gathered on public and professional opinions about public library services, collections, censorship,…

Discussion of library Internet access and filtering focuses on a survey of Ohio public libraries that showed 17% of libraries are using filters to restrict access. Legal actions, Internet use policies, alternatives to filtering, complaints from the public, and recent court cases are examined. (LRW)

This 1982 survey of adult users in small public libraries provides statistical data on current and future user patterns in relation to youth services program. Details on method and library sample, reasons for public library use, children of library users, and the case for youth services are covered. (5 references) (EJS)

Reports the results of an unobtrusive study, from a user's viewpoint, of reference services available in the Suffolk Cooperative Library System. The study raises questions of policy centering around user expectations of library reference services. (RAA)