Investigates the capability of three library automated systems to generate some of the datasets necessary to form the ISO (International Standards Organization) standard on performance measurement within libraries, based on research in Liverpool John Moores University (United Kingdom). Concludes that the systems are weak in generating the…

A library automation plan must not only produce an optimum system, but prepare staff, institution, and clientele for far-reaching change. This change can be accommodated by a functional model consisting of three phases: organization and overview; project expansion; project consolidation and preparation of system plan. Twenty-eight references are…

Describes experience of Boulder Public Library, where management and support personnel established pre-experiment baseline data for comparison with quantitative and qualitative results of experiment to determine the impact of telecommuting (work-at-home) on worker productivity. Background, methodology, equipment enhancements, and data analysis are…

Presents an analysis of the Internet Public Library (IPL) from an economic perspective, using the model of the cost-minimizing firm. Highlights include application of the model to the IPL, analysis of revenue and cost in the reference department, analysis of reference statistics, and unit cost of reference service. (AEF)