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Hamann, Rich; Nordenstam, Garry; Ziegler, Jody – Journal of Interactive Instruction Development, 1998
This case study describes a project to design a performance support system that incorporated an electronic performance tool, computer-based training, and paper-based deliverables that resulted in lower development costs and improved job performance. Highlights include audience analyses, cost analysis, creative resource allocation, and feedback…
Descriptors: Audience Analysis, Case Studies, Computer Assisted Instruction, Cost Effectiveness