Examines how the Veterans Benefits Administration (VBA) selected, funded, developed, and implemented a distributed technical training system which achieves return on investment documented via performance measurement and follow-on evaluation. VBA proposed using the instructional systems development process, integrated with other advances in…

Presents a model for instructional software design as a collaborative effort involving computer scientists and educators, which stresses the process of design through documentation. The documentation used to exchange information at each phase of the process is described, and the advantages of this model are discussed. (CLB)

Describes a case study that combined ethnographic and interview methods to gain an understanding of the types of decisions and factors influencing those decisions within the design inquiry phase of a high school's system-transformation effort. Factors discussed include the facilitator's role, information needs, user-based design teams, and…