Students complain that technical courses like operations management are boring, dry or unenthralling. If we characterize classroom learning between a student and an instructor as a knowledge-intensive service encounter, then students are a kind of "customer" who must interact with the classroom system and play a key role in their own…

This paper reports the findings of the case study conducted at Schaffner Thailand (ST) factory regarding the application of the ROFO principle coupled with companywide training on the execution of Lean Production (LP) strategy. The case study was motivated by 3 main objectives: 1) to examine the effectiveness of the ROFO principle and companywide…

To protect the welfare of students, staff, and other clients in housing and residence life (HRL), administrators must understand what behaviors are unacceptable. Professionals might make idiosyncratic and unconstrained decisions when there is no conduct code or set of informal rules. Informal rules may become norms comprising normative structures…

Principals are being encouraged to distribute leadership to increase schools' organizational capacities, and enhance student growth and learning. Extant research on distributed leadership practices provides an emerging basis for adopting such approaches. Yet, relatively less attention has been paid to examining the principal's role in fostering…

Despite the importance of teachers and the fact that teacher hiring is decentralized in most school districts, we know relatively little about the process through which individual principals hire faculty for their schools. Using interviews with 31 Chicago principals, we explore how principals find job candidates, whether they collaborate with…

Across the country, districts are committing to observing, assessing, and giving feedback to teachers multiple times a year. Currently, school systems are dedicating an enormous amount of effort to accumulating data on teachers, but the field still has a lot to learn about how best to use data to support the improvement of teaching. This brief,…

Six out of ten Americans now say that colleges today operate more like a business, focused more on the bottom line than on the educational experience of students. Further, the number of people who feel this way has increased by five percentage points in the last year alone and is up by eight percentage points since 2007. These are highlights from…

When the modern U.S. environmental movement began in the 1970s, it relied largely on regulation to reduce negative environmental impacts. Companies responded by creating centers of environmental expertise within their organizations. The major focus of a second wave of corporate environmentalism, which began during the late 1980s, was on…

This report sets out to provide the National Remodelling Team (NRT) with comprehensive details on stakeholders' views about the second year of the remodelling programme. This report is divided into nine chapters: (1) Introduction; (2) outlines the aims of the evaluation and the methodology used; (3) describes the findings from the survey of local…